Monday, May 3, 2010

Phoenix (well not yet really), ATT and Best Buy (Your Stuff Somewhere Else)

So its come to my attention that I've not really been to Phoenix yet.
I've been in Scottsdale (sometimes referred to as Snobsdale). I've been to Gilbert and Mesa to run errands.

And my impression is that these places seem to be filled with nothing but new stuff. Its like nothing is older than 10 years and they are still building.

There are walmarts etc right across the street from (signed and sidewalked) square mile blocks of hay fields. "Hey, we'll just grow hay to pay our taxes until we can develop this whole square mile at once." It makes sense, but its funny to see.

We went to a dog park from heaven. Cosmo Dog Park.

And we took everything out of the car, re-inventoried everything, cleaned, and repacked. And I reorganized how the car is set up, so hopefully my storage bins will be easier to get at.

Not sure where I'm going next exactly. Probably north to Flagstaff, Sedona and then the Grand Canyon/Four Corners area.

I visited Best Buy and ATT. They are both on my Sh*t list. ATT's coverage sucks, and they gave me a new sim card, like that's going to help. Best Buy continues to amaze me. They install car alarms that they don't have the programming tool to fully activate the alarms features. So you can by $500 alarm and they will install it so it has the same features working as a $300 alarm. The customer service manager, is trying to tell me that this is because it came with "basic installation" included. BUT if they don't have the tool, how does it matter what I paid for? They couldn't do the job right even if I paid for "Luxury Installation" (which they don't offer any way) because they don't have the right too.
I have been to or called 20 Best Buy stores before I left Georgia. Every time it was the same line: "We don't have that tool because we are required to buy our own tools and I'm not responsible for buying that". So Best Buy makes their guys the scapegoat on the East Coast. Once I got here to Phoenix, it was "Oh, ours got stolen by a former employee" and "We have it, but our software is old so it won't work on a brand new alarm like yours". My favorite was a Best Buy employee that was sympathetic and so he turned me onto a friend of his that left Best Buy and now does installs on his own (Gee, could that be the guy who took the tool from the other store?)
Anyway, I refuse to pay to buy the tool myself or to have it programmed correctly.

All I want to do is to set the temperature parameters for the Smart Start feature. This will then allow the car to start, cool itself to a temp I choose, then turn off and repeat the cycle until I tell it to stop. This is a definite requirement for me to leave max unattended in the car in the desert for a few hours. I could just keep the car running (it will idle for more than 7 hours on a full tank), but that's why I bought the damn expensive alarm in the first place.

So, Best Buy and ATT. You suck. And I will tell everyone as I promised you on the phone when you blew me off.

2 comments:

  1. dude, so you're in AZ...? do you have all of your papers in order, or is this not really an issue yet b/c that law hasn't gone into effect yet?! curious to know what it looks/sounds like on the ground: how do every-day arizonans of various ethnicities/immigration statuses/insert-demographic-modifier-here really feel about this law. it's always hard to tell from reading the paper what's media bias and what's reality. (i happened to be on Cape Cod last week when Salazar made the announcement about the wind farm in Nantucket Sound, and it was interesting to talk about it in bars and stores and coffee shops w/ people who actual *live there*.)

    anyway, interested to hear your take on their take, as well as your various posts which have been fun to read.

    ReplyDelete
  2. Scottsdale is aka "Snottsdale" (not "Snobsdale") and we were happy to have you and Max visit. Safe travels on the rest of your journey.

    ReplyDelete